Frequently Asked Questions

What's your shipping Policy?

For U.S. orders, we offer free standard shipping on orders over $50. Orders placed with standard shipping will arrive in 3-7 business days. For more details, check out our shipping information page.

If you placed an order that includes a "Pre-Order" item, that item will ship during the five (5) day window specified on the product page.

Do you charge sales tax?

Tax is applied to orders shipped within North Carolina.

What is the status of my order?

Domestic orders typically take one day to process. For your convenience, we’ll send you an email with a tracking number that you can use for reference. For further questions, feel free to email us at shop@ikanisland.com.

What if I need to change my order?

We'll be happy to help. Please email shop@ikanisland.com as soon as possible.

What's your return & exchange policy?

We gladly accept returns or exchanges as long as they are in original condition (unworn, unwashed and with tags). 

Does not include final sale items.

What size am I?

Our clothes fit true to size. To find out how an item fits, consult our size and fit notes on all of our product pages. If you need additional help, email us at shop@ikanisland.com

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay.

Why doesn't my checkout work with multiple discount codes?

Our promotional discount codes only work one at a time. We do not allow discount codes to be combined in one order. If you have multiple codes, please choose the code you want to use that provides you with the best discount.

Additional questions?

Just email us and we’ll get back to you. shop@ikanisland.com